​

Thank you for purchasing an online course from CCACADEMYUK.
We aim to provide high-quality, accessible training and a positive learning experience.
This Refund Policy explains when refunds are available and how to request one.

​

1. Your Right to Cancel (UK Consumers Only)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of the date you bought the course.

However, this right does not apply once you have accessed digital content, including:

• Logging into the course dashboard

• Downloading course materials

• Viewing any lesson content

• Attending a live session on Microsoft Teams

By accessing the course content during the 14-day period, you acknowledge that your cancellation right is lost and no refund will be provided.

​

2. When Refunds Are Available

You may be eligible for a refund if:

• You request it within 14 days of purchase and

• You have not accessed, downloaded, or viewed any part of the course content and

• You have not attended any live online teaching session

If these conditions are met, you may receive a full refund to your original payment method.

​

3. When Refunds Are Not Available

Refunds will not be issued if:

• You have accessed or viewed any course content

• You have joined a live session on Microsoft Teams

• You have downloaded any digital materials

• More than 14 days have passed since the purchase date

• You failed to attend a scheduled live session (no-shows)

• You request a refund for reasons outside our control (e.g., forgetting to attend, lack of time, personal preference)

We do not offer refunds on the basis of:

• Change of mind after accessing content

• Technical issues caused by your device, internet connection, or software

• Partial completion of a course

We will always ensure our systems are functioning and accessible through Wix and Microsoft Teams.

​

4. Technical Issues

If you cannot access the course due to a technical issue on our side, we will:

• Work to resolve it quickly, and

• If the issue cannot be resolved, we may offer an alternative solution or refund at our discretion

Please contact us immediately if you experience any problems so we can assist you.

​

5. How to Request a Refund

To request a refund, please contact us using the details on our Contact Us page with:

• Your full name

• Email address used for purchase

• Course name

• Date of purchase

• Reason for your request

We will review your request and respond within 7 working days.

If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

​

6. Our Right to Cancel a Course

We reserve the right to cancel, reschedule, or modify a course.
If we cancel a course entirely and no alternative is available, you will receive a full refund.

​

7. Updates to This Refund Policy

We may update this policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.